If you’re reading this guide, odds are you’re already familiar with Hearthstone—the exciting card game that allows you to command the heroes of WoW in bloody duels of strategy. An ever-popular game, players are always looking to get an edge over their opponents and improve their own game. Hearthstone Deck Tracker is the perfect solution for players that change their decks frequently—forgetting current or removed cards. It helps players keep track of their cards, enemy cards and even deck statistics—making it the vital add-on for anyone looking to put serious hours into Hearthstone. So, what happens when you end up in a situation where Hearthstone Deck Tracker is not working?
Our latest guide takes you through all the issues related to Hearthstone Deck Tracker not working and all of the quick fixes. It doesn’t matter if you’re dealing with Hearthstone Deck Tracker not showing cards or the Hearthstone Deck Tracker arena not working—we’ve got you completely covered!
General issues and fixes
Hearthstone Deck Tracker has stopped working
So, you’ve had a long day at work or you’re just looking for a way to pass the time. To take your mind off of things, you decide to play on your favourite strategy game—only to end up staring at your computer in horror when Hearthstone Deck Tracker does not work and crashes at start-up. We certainly feel your pain—there’s nothing worse than not being able to play on your favourite game. Before we start looking at your Deck Tracker settings and all of the specifics, we’ll first look at the more general issues and fixes.
Let’s start with how the issue might be solved on your end. As we’ve mentioned before in display driver not responding, your graphics driver is vital for games. If it hasn’t been updated recently, it could well be the reason why Hearthstone Deck Tracker has stopped working for you. The simplest solution, then, is to check for updates. If your specific problem happens to be Hearthstone Deck Tracker not working Windows 10, for example, then you should update drivers in Windows 10.
Still not working? A quick update to your .NET Framework might well be the fix you’re looking for. On a more general note, you should also check your device for the latest updates. Whether you’re dealing with Hearthstone Deck Tracker Mac not working or something else entirely, odds are, you’ll find the answer in an update. Alternatively, you might find it easier to simply download and run the Hearthstone Deck Tracker installer again.
Of course, the problem might not even be on your end. Hearthstone Deck Tracker is always being updated and improved. As such, you should keep a close eye on the official Hearthstone Deck Tracker Twitter—keeping players updated with all the latest updates and patches.
Deck issues and fixes
Hearthstone Deck Tracker not showing full deck
You’ve been playing a few heated games of Hearthstone and everything seems to be going just fine… except, you’ve just realised that while you’ve been playing and looking at your Deck Tracker, the overlay is only showing the cards that you’ve played. So, why isn’t it showing the full deck? The answer lies in Active and Selected decks. You need to have an Active Deck in order for the overlay to show you all of your remaining cards.
What’s the difference between an Active and Selected deck? Your Active deck is the one that you want to play with in a game, whereas your Selected game lets you view your deck without interfering with the deck that you’re already playing with. If you’d like to make one of your decks Active, all you’ve got to do is click USE—located to the right of the deck name. It will then display your deck as being ACTIVE. If you click anywhere else on one of your decks, it will become SELECTED and will be highlighted with your current theme colour.
By now, you’ve figured out the ins and outs of Active and Selected decks—but what happens when you come across an issue with Hearthstone Deck Tracker not showing deck when you’ve created a brand new deck? If you’re a regular Hearthstone player, creating new decks on a regular basis is pretty standard. Unfortunately, sometimes the latest deck you’ve created simply doesn’t show up. Worse still, your brand new deck vanishes when you apply a tag to your decks. In this situation, what do you do? Fortunately, this issue has an incredibly simple solution—make sure you’re not filtering out the missing decks!
Stats issues and fixes
Hearthstone Deck Tracker stats not working
One of Deck Tracker’s best features is its ability to track stats—giving you information on all of your games, the cards you’ve played and even the cards your enemy has played. There’s nothing more satisfying than finishing a Hearthstone marathon and being able to unwind and look over your stats. Imagine a scenario, though, in which you’ve been playing several games—only to find that Hearthstone Deck Tracker’s not recording stats. What a nightmare. Fortunately, there are a few fixes out there—so don’t worry!
To start, you should make sure that you’re working with an Active deck. To sort that out, simply use the instructions in the previous step. If you don’t have an Active deck, the games you play won’t be associated with any of your decks. The next step is to head on over to Options and select the Stats section. Once there, you need to check you’ve selected the right settings in the following subsections:
- RECORD FOR: make sure you’ve checked all the game modes relevant to you, e.g. Ranked, Arena, Casual, Friendly and so on. This could well solve the issue of Hearthstone Deck Tracker area not working, for example.
- DISPLAY: these particular settings govern the win and loss stats that appear on your deck list and the game overlay—so check them carefully.
- If stats are missing from STATS > GAMES & STATISTICS, check that you don’t have any filters restricting the games that you’re interested in.
If you have got filters restricting the games you’re interested in—or you just want a bit more involvement in choosing games—you can opt to add games manually. Don’t worry, it couldn’t be any easier to do.
For Constructed, simply:
- Make sure the deck you want to add a game to is Active.
- Head to STATS > CONSTRUCTED.
- Then pick “Matches”.
- Click on ADD NEW GAME TO ACTIVE DECK.
For Arena, all you’ve got to do is:
- Head on over to STATS > ARENA.
- Pick Runs & Matches.
- Select the run you want to add a game to.
- Finally, click on ADD GAME.
If, despite all of our fixes, you’re still looking at issues with Hearthstone Deck Tracker not keeping stats, you could opt for a more serious solution. You can reset your stats and essentially start with a nice, clean slate. To do this, you should start by exiting Hearthstone. Then, head to %AppData%\HearthstoneDeckTracker and delete DeckStats.xml and DefaultDeckStats.xml. This will give you a fresh start and, hopefully, make Hearthstone Deck Tracker not tracking stats a thing of the past!
Overlay issues and fixes
Hearthstone Deck Tracker overlay not working
Imagine you’ve just started playing a new game of Hearthstone only to find that your overlay isn’t visible—or is hidden for some reason by Hearthstone. So, what exactly can you do? To start, you should try to run Hearthstone Deck Tracker as an admin. Not only is this a popular fix for most Hearthstone players, it’s also handy for dealing with issues like Hearthstone Deck Tracker not exporting and Hearthstone Deck Tracker export not working.
If running Hearthstone as the admin doesn’t work straight away, you might want to try rebooting the entire thing instead.
Hearthstone Deck Tracker not tracking games
If you’re a regular Hearthstone player, you depend on Deck Tracker to track cards and give you all of the relevant stats. That’s why it can be beyond frustrating when you have to deal with issues like Hearthstone Deck Tracker not tracking cards or Hearthstone Deck Tracker import from constructed not working. But when Deck Tracker’s not detecting you or your opponent’s cards, what can you do?
While it can be a pain to deal with Hearthstone Deck Tracker not tracking, you don’t have to deal with it for too long—we’ve got a nice and simple fix for you. To solve issues like Hearthstone Deck Tracker import not working, begin by restarting Hearthstone and Deck Tracker. Still not working? You’ll need to set up the log.config manually—it sounds far more complicated than it actually is, trust us!
The log.config feature is what tells Hearthstone to enable certain logs—allowing Deck Tracker to gather certain information about your games. You can set it up manually by following these steps:
- Open the run dialog box by pressing Win+R and paste %LocalAppData%/Blizzard/Hearthstone into it.
- Create—or open—the log.config file with a text editor.
- Replace the content there with this.
- Finish by restarting Hearthstone.
Still suffering through Hearthstone Deck Tracker not showing cards drawn? We recommend checking whether your Hearthstone path is set correctly or not. To do this, you need to head on over to Options > Tracker > Settings > Set Hearthstone Path. Alternatively, you can check the path manually by following these instructions:
- Close Hearthstone Deck Tracker.
- Press Win+R and paste %AppData%/HearthstoneDeckTracker into it.
- Open the config.xml with a text editor and,
- Look for <HearthstoneDirectory>…</HearthstoneDirectory> and set this to the correct path.
- The correct path is the one used in Battle.net app options: Battle.net icon > Settings > Game Install/Update > Game Installation > Hearthstone.
No luck? If you’re at the end of your rope having to put up with Hearthstone Deck Tracker not importing, don’t worry—we’ve got another solution.
You need to check if your log files are created at <HearthstoneDir>\Logs. If you can’t find any logs or they’re outdated in any way, you need to make sure that you’ve unblocked Hearthstone in your antivirus software packages. Then, exit Hearthstone and start by deleting %LOCALAPPDATA%\Blizzard\Hearthstone. Next, open Hearthstone Deck Tracker and start playing Hearthstone again.
As we mentioned in one of the sections above, there’s always one go-to solution for when Hearthstone Deck Tracker does not work, or for when—despite your best efforts—you’re still facing Hearthstone Deck Tracker not responding. What is the perfect solution, you ask? It’s pretty simple—delete Hearthstone Deck Tracker and reinstall it. This will give you a clean slate and should, hopefully, clear up whatever issue you’re dealing with. It’s just that simple!
Plugin issues and fixes
Hearthstone Deck Tracker plugins not working
Plugins are ideal for making things easier and more efficient for players—taking games and programs to the next level entirely. Unfortunately—as with most technology and features—it’s not always smooth sailing. So, what happens when your Hearthstone plugins aren’t working?
You need to check that your downloaded archive contains dll files. If you look in your archive and find that they don’t, odds are, you must have downloaded the source code instead. This is most likely the culprit behind your Hearthstone Deck Tracker plugins not working. The fix, you’ll be pleased to hear, is easy. Simply use the release tab of a github project to download the correct files—and off you go!
I’m still having problems…
While we hope that you’ve found a solution to your Hearthstone Deck Tracker problems in our guide, we’re fully aware that some issues are a bit more complicated. If you’re still having problems, you should head on over to Hearthstone Deck Tracker’s FAQs. This page is frequently updated—changing with software patches and updates. There’s also a section in which you can report your specific issue and hopefully find the solution.
Hopefully, we’ve given you the answer to all of your prayers and fixed your Hearthstone Deck Tracker problems. So what are you waiting for? You should be playing Hearthstone right away. Get back to outsmarting your enemies and proving that you’re the ultimate Hearthstone strategist!