Since it was first founded in 1996, NetEnt has established itself as one of the leading providers of online games, including slots, instant wins and table games. Amongst its vast catalogue are the ever-popular Aloha! Cluster Pays and Starburst, branded games such as Planet of the Apes and Guns N’ Roses, and innovative new slots such as Finn and the Swirly Spin.
With so much enjoyment, however, comes a lot of potential for disappointment if you find that NetEnt’s slots aren’t working. In some cases, it might even mean that you’re missing out on free spins and great bonuses. But don’t worry: if you find yourself in the situation of being unable to play your favourite NetEnt games, there are ways to fix the problem. Try a few of these and see which works for you!
If you find that NetEnt slots aren’t loading, then checking a different slots site first can help you work out whether the issue you’re experiencing is site-specific or is network-wide. Many players will already have an account on more than one site; if not, it takes just a few minutes to sign up.
As an added tip, we’d also suggest that you should try a site that’s operated by a different provider. Quite often, sites that are part of the same network will share resources, so venturing outside of the network should give you a better clue as to how wide the problem is. Plus, there’s always the chance you could find a new favourite site!
Try a different browser
Your web browser undergoes frequent updates in order to fend off security threats, stay up to date with software changes, and keep running smoothly. However, gaming developers also need to update their software, and unfortunately, the pace of these two sets of updates won’t necessarily always sync up. This means that, if your favourite NetEnt slot isn’t loading, it may be an issue caused by your browser.
Luckily, if this is the case, the issue is simple to fix—just try using a different browser! Many of us already have more than one browser on our PCs or Macs; if not, then installing a new one should take just a couple of minutes.
Don’t worry about having to make a permanent switch, though. If a browser issue is behind your favourite NetEnt slot not loading, then a subsequent update on either the part of the gaming developer or browser manufacturer should sort the issue out within a few days.
Check your permissions
Due to the security vulnerabilities that come with the Flash format, gaming developers such as NetEnt are moving away from Flash and towards formats such as HTML5. However, some of your favourite NetEnt slots might still run using Flash.
In general, this won’t be an issue: your browser will initially request you to confirm that you’re okay with your slots site running Flash, and remember your preferences in the future. Sometimes, however, you’ll have to reconfirm this after your browser undergoes a security update. Here’s a quick browser-by-browser rundown on how to do just that.
- Type chrome://settings/content into your address bar, and then hit Enter.
- Scroll down to the Flash section.
- To allow all sites to use Flash, make sure the toggle on the “Ask first (recommended)” option is greyed out. Note, however, that this option is not recommended, and can leave your system vulnerable to security issues.
- To allow your casino site to use Flash, click on the “ADD” button that appears above the “Allow” list. Enter the URL of your casino site, click ADD, and you’re done!
- When you navigate to a site using Flash content in Edge, you may notice one of these icons appearing in your address bar:
- If you see the icon, click on it. You’ll see a dialogue box with the title “Adobe Flash content was blocked”. To allow Flash, click on either “Allow once” or “Always allow”.
- If you see or , then click on the icon, then click on Allow Adobe Flash. Refresh the page to allow the settings to take effect.
- Alternatively, to allow Flash for all sites, go to your browser’s settings, click “View advanced settings”, and then toggle “Use Adobe Flash Player” to On.
- On Firefox, you’ll see one of two prompts on a site with Flash content: a plugin notification where the content should appear on screen, or a notification in the address bar (in the form of a brick-shaped icon).
- Click on the plugin notification. In the dialogue box that appears, click “Allow”. To save the setting for this site, make sure to check the “Remember this decision” box.
- To activate Flash across all sites, type about:addons into your address bar and hit enter. Click on the Plugins tab, then find Flash in the list of plugins that appear. From the drop down menu, select “Always activate”.
- For Safari on OS X 10.6 and 10.7:
- Go to Preferences in Safari.
- Check both the “Allow Java” and “Allow All Other Plug-ins” boxes.
- Close the Preferences window.
- For OS X 10.8 and 10.9:
- Open Preferences.
- Click Manage Website Settings.
- Select Adobe Flash Player, and then select “Allow” from the drop down menu that appears next to “When visiting other websites”. Click “Done” to finish.
- For OS X 10.10:
- Open Preferences.
- Select Adobe Flash Player from the list on the left-hand side. Select “On” from the “When visiting other websites” drop down menu; click “Done” to finish.
- For OS X 10.11, macOS 10.12, and newer versions:
- Open Preferences.
- In the Websites tab, scroll down to Plug-ins and find Adobe Flash Player.
- Check the box to enable Flash Player.
- In the “When visiting other websites” menu, choose “Ask”, “Off” or “On” depending on your preferences.
- You can also select different preferences for each website that appears in your list.
Use a VPN
Some users have reported that some of the problems relating to NetEnt slots may be specific to a certain country or territory, with a key example being the issues that plagued UK players in December 2017. Whilst it would be tempting to up sticks and move to a (preferably sunny) place where you don’t have to worry about the prospect of your favourite NetEnt slot not loading, a cheaper, better (and frankly less expensive) option is to simply use a VPN.
There are plenty of VPNs out there; depending on your needs, you might wish to consider installing a browser extension, visiting a VPN site, or, for mobile players, downloading an app. No matter which you opt for, you’ll simply have to choose an address in another country. Pro tip: make sure to avoid countries where players can’t access your casino site! Check your site’s terms and conditions to verify where you’re allowed to play.
Change your IP address
A related issue to the above problem, some players have found that using a different IP address allows them to load NetEnt slots. The specific issue identified by some players is that switching from IPv6 to the older IPv4 format helps to solve the issue.
It’s worth noting that not everyone who’s tried this fix has been successful in getting NetEnt slots to load. If you’d like to give it a go, though, then here’s how to do it on Windows 10:
- Open the Start menu, then go to Settings > Network and Internet > WiFi.
- Click on Manage known networks, select the network whose IP address you want to change, and then click Properties.
- Scroll down to the IP settings section, and then click the Edit button underneath IP assignment.
- In the drop down menu that appears, select Manual.
- Under IPv4, switch the toggle to On.
- Enter your IP address settings in the IP address, Subnet prefix length and Gateway boxes, and specify a DNS server in the Preferred DNS and Alternate DNS boxes.
- Click Save to finish.
Whether you’re having a particular problem loading NetEnt slots, or are finding it difficult to play your favourite online games more generally, the issue might be related to your account. That’s why it’s worth contacting your slots site’s customer support to check if the team are able to identify any issues with your account which are affecting your ability to play certain slots.
In some cases, the simplest fix might be opening up a new account. Whilst this might seem like a drastic measure, it can also help you start afresh and should solve any account-specific issues resulting in a NetEnt slot not loading. However, you should make sure to verify that this is okay with your site’s support team. Not only will this ensure that you don’t run into any issues getting your new account verified, but they’ll often credit your new account with the bonuses and free spins you’d accrued on your old account. Result!
If the above fixes haven’t quite worked for you, then don’t worry too much: typically, most problems affecting slots should be solved within a few days. In the meantime, make sure to report any bugs you encounter to your slots site of choice, including as much detail as you can to help identify the root causes of the problem.
If they have worked, then we’re glad to have helped, and hope you enjoy playing your favourite NetEnt slots again!