PS4 won’t connect to internet

PS4 won’t connect to internet

A Playstation 4 (PS4) without internet or WIFI connection is like a car without wheels. You won’t get anywhere. Not being able to enjoy your online games is a pain – but we found the solution!

Connection Failed Error PS4

Time needed: 1 hour.

If you get the connection failed error for PS4 please try the following steps that may help you fix the issue.

  1. Restart your router or PS4

    Restarting your router and playstation 4 often fixes most errors! Do a hard reset by turning it off and removing the power supply. Wait 10 seconds and plug it back in.
    Before turning your PS4 back on make sure your router is turned off. Turn on your PS4 and then your router.router

  2. Change DNS Settings

    Go to the PS4 Menu -> Settings -> Network -> Set Up Internet Connection
    Select WIFI or LAN cable (We recommend LAN)
    Set DNS Settings to manual and use as the primary DNS and as the secondary DNS.
    Set MTU Settings (Automatic) > Proxy Server (Do not use) dns settings

  3. Change WIFI transmission mode

    If your WIFI cant connect to the WIFI you should try the following fix that worked for many users online. Drop the WIFI transmission mode to 54 MBit/s in the router setup.wifi

  4. Disable N Mode on your WIFI settings

    Users on reddit confirmed that disabling N mode in your router wireless settings solved their connection issues. Go to your WIFI settings in your router and disable N mode.wifi settings

  5. Reset your router to default settings

    Reset your router to default settings and connect to the WIFI again on your PS4.router 2


Alternative solutions from PS4 Forums

This solution was posted in the playstation 4 forums and may help you.

    1. From the PS4 Menu (XMB), scroll right to Settings > Network > Set Up Internet Connection > Select either Wi-Fi or LAN cable (Wired)
      • Wi-Fi: Custom > Select Network > Enter Password (automatically saved if you are already using this network) > IP Address Settings (automatic) > DHCP Host Name (Do Not Use) > DNS Settings (Manual)
      • LAN (Wired): Custom > IP Address Settings (Automatic) > DHCP Host Name (Do Not Use) > DNS Settings (Manual)
    2. From there, enter the Primary DNS as “” and the Secondary DNS as “”
    3. Next > MTU Settings (Automatic) > Proxy Server (Do Not Use) > Test Internet Connection

*If the above DNS server does not resolve the issue, try the following server instead:

   Primary DNS:

   Secondary DNS:

If none of these works call your ISP and ask them to reset your modem.

🎮 PS4 won’t connect to wifi – What to do?

Fix this error by changing your DNS. Read more on our page how you do it.

👾 Connection failed ps4 – what to do?

Try changing your DNS or your ports. Read the full solution on our website.

📡 Is my WIFI 5 GHz or 2.4 GHz?

You need to make sure you use 2.4 GHz if you want to connect your PS4.

6 comments On PS4 won’t connect to internet


    I have tried everything and nothing works my WiFi’s a potato fr what do I do


    I’m trying to put my WiFi username and password on my PlayStation but some how it won’t work.


    Hey how are you my ps4 wont let me click custom or easy option what do i do?

    Luiz Fernando S. Xavier

    Thanks, that worked a treat


    Hi, I’m trying to use my PS4 on a network that uses watchdog web blocker that prevents gaming. Is there a way around this ?


    Hey there. So my cousin is currently having Wi-Fi issues with his PS4. We have 3 PS4’s in the house and 2 of them always works with no problem but my cousins PS4 is always having the same issue over and over with the Wi-Fi. i have tried almost everything except for contacting my ISP. Just wanted to know if there was a more simple solution to fixing it? There was IP address issues until i found help on PlayStations help page and it successfully worked. The only problem now is that it has problems connecting to the ‘Internet Connection’ and when it does connect, the next issue is that it doesn’t connect to ‘PlayStation Network’ and then follows with ‘Connection Download Speed’ not working and ‘Connection Upload Speed’ working but barely. Help would much be appreciated please. I apologize for this being so long as well I would just like to know if its the PlayStation console itself or it’s actually Wi-Fi issues. Feel free to contact me through my email. Thank you again for taking your time to read this.

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